Arity - Technical Account Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Arity is a part of the Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to companies invested in transportation.

With products like Routely®, Crash Detection, Drivesight®, and Marketing Solutions, we empower our partners to deliver personalized, data-driven experiences. Our integration with LeadCloud, a transparent data integration platform, enables seamless real-time data exchange across the insurance and marketing ecosystems.

As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?

Role Overview

We’re looking for a Technical Account Manager (TAM) to join our Customer Success team. This mid-level, client-facing role is ideal for someone who thrives at the intersection of technology, data, and customer experience. You’ll be the technical liaison between Sales, Product, Engineering, and our clients—ensuring smooth onboarding, data delivery, and integration experiences across Arity and LeadCloud platforms.

Key Responsibilities

• Mobile SDK Onboarding

  • Lead technical onboarding for clients implementing the Arity Driving Engine SDK on iOS and Android as well as core APIs.

  • Serve as the primary technical contact during onboarding, ensuring successful deployment and launch.

  • Coordinate with internal and client-side developers to troubleshoot and resolve issues.

  • Coordinate with and/train internal stakeholders including Customer Support and Customer Success Management to understand onboarding specifics for clients and are prepped to support once in production.

• Data Delivery & Product Expertise

  • Become a subject matter expert on Arity’s data products, including Drivesight®, Crash Detection, and Marketing Solutions.

  • Facilitate seamless transitions from Sales to Delivery, ensuring clients understand and can act on the data they receive.

  • Support clients in interpreting aggregated telematics data and integrating it into their workflows.

• API & Real-Time Data Integrations

  • Manage real-time data integrations using LeadCloud’s Integration Platform as a Service (iPaaS).

  • Troubleshoot and support API-related issues (REST, XML, JSON).

  • Collaborate with Product and Engineering to ensure successful and scalable integrations

Qualifications:

Required

- 5-8 years of experience in technical account management, solutions engineering, or implementation.
- Strong understanding of mobile frameworks and SDKs (iOS/Android).
- Proficiency with APIs and data formats (REST, XML, JSON).
- Excellent communication and client-facing skills.
- Experience working cross-functionally with Sales, Customer Success, Product, and Engineering teams.
- Ability to manage multiple projects in a fast-paced, data-driven environment.

Preferred

- Experience in the P&C insurance or insurance marketing space.
- Familiarity with telematics, mobility data, or marketing attribution platforms.
- Hands-on experience with tools like Postman, Swagger, or similar.

At Arity, great things happen when our people work together. 

That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.    

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.  

  

Good Hands. Greater Together.

Skills

Application Programming Interface (API), Business Strategies, Collaborating, Customer Experience (CX), Customer Feedback, Customer Success, Mobile Frameworks, Onboarding, Software Development Kits (SDKs)

Compensation

Compensation offered for this role is $92,560.00 - 166,465.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.