Solution Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a driven, creative, and energetic Solution Engineer to join our team! As a Solution Engineer, you will report directly to the Manager, Sales Engineering. You will have a proven track record for getting things done and maintaining a high level of ownership and accountability. In this role, you will be responsible for working with Sales to design, sell and support solutions to customers utilizing the entire suite of Brightspeed services.

As a Solution Engineer, you will have the following duties:

• Work with Sales to design, sell, and support solutions to customers utilizing the entire suite of Brightspeed services.  Work with customers with a consultative approach to understand their business challenges, develop, and communicate solutions to address those challenges
• Support Sales and Account teams with pre-sale proposal generation for all Brightspeed solutions. Including, but not limited to, pricing assistance, equipment design, network, and technical documentation.
• Develop and articulates value statements based on understanding of voice, data, Internet, and network solutions and designs to internal and external customers
• Assist in preparing, completing, and presenting all technical designs and paperwork to the Engineering and Service Delivery teams for post-sale hand off during the Project Management and Implementation
• Work with sales to represent Brightspeed on customer appointments as a subject matter technology expert specializing in network and technology services
• Develop collaborative relationships with internal organizations including Service delivery, Service assurance, IT, Product Management, Network Operations, Local Network Planning and Access Management, Finance, and others

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions

WHAT IT TAKES TO CATCH OUR EYE:

• 10+ years of experience in sales engineering
• Knowledge of technology and telecommunications service, including understanding of networks and network design
• Understanding of voice, data, and Internet, and network/managed services and underlying technology that delivers those services
• Knowledge of sales strategies, processes, systems, and approaches
• Presentation and negotiation skills
• Customer service orientation.
• Ability to speak with others and convey information effectively

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice