Relationship Manager - job 1 of 3

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager do at Fiserv? 

A successful Relationship Manager at Fiserv leads the overall business relationship with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/or senior-level managers, the Relationship Manager is responsible for managing and growing the relationship with senior-level decision makers and influencers to create customer loyalty and increase revenues. The Relationship Manager leverages Fiserv solutions to maximize client growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
• Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
• Maintain industry and product knowledge, understanding customers’ needs and concerns while continuously promoting a positive company image.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Approximately 50-60% domestic travel is required.

What you will need to have:

• Six years of experience in the banking industry, with bank management and operations experience.
• Proven ability to interface with senior management or executives, requiring minimal supervision and direction.
• Four years of experience managing and growing relationships with large/complex financial organizations.
• Six years of experience in sales and negotiating techniques.
• Bachelor’s degree in finance, Business Administration, or a related discipline, or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• Knowledge of Fiserv products and systems.
• Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems.
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.