Sr. Technical Account Manager
Skills
- Customer Success and Technical Account Management experience.
- Basic knowledge of scripting languages like PowerShell or Python.
- Experience using REST APIs to address business challenges.
- Ability to quickly learn and stay current with technologies.
- Strong interpersonal and communication skills.
- Capability to maintain an account book of business.
Responsibilities
- Consult with customers to understand use cases and desired outcomes.
- Onboard, train, and enable new BloodHound Enterprise customers.
- Maintain regular cadence calls to ensure engagement and share best practices.
- Assist customers with data integration to improve value recognition.
- Identify churn risk and implement customer success plans.
- Monitor account health and provide clear visibility to management.
- Act as customer advocate internally to influence product features.
- Develop solutions or prototypes to enhance customer value.
- Track and engage engineering on support tickets to resolve issues.
Education
- No strict formal education requirements stated.
- Experience in relevant security or technical customer-facing roles.
Benefits
- 100% covered health, dental, vision, and life insurance for employee and family.
- Flexible time off and 13 paid holidays annually.
- 401(k) retirement plan with up to 4% company match.
- Stock options and bonuses.
- Remote work allowances including $1,500 new hire and $500 annual home office setup.
- $150 monthly reimbursement for cell phone and internet.
- $5,000 annual professional development allowance.
- $5,250 for continuing education or student loan repayment.
- $1,200 annual budget for wellness, lifestyle, pet insurance, and more.
- $10,000 one-time family planning benefit.
- In person and virtual employee events.
- Company swag.
Average salary estimate
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