Partner Success Manager (Rewards Partnerships)
Skills
- Strong account management and customer success experience.
- Data fluency with ability to use dashboards and spreadsheets to derive insights.
- Exceptional communication and stakeholder management skills.
- Strong relationship-building abilities.
- Proactive, organized, and comfortable in fast-paced, early-stage environments.
- Passion for consumer experience and partner program development.
Responsibilities
- Manage day-to-day relationships with rewards partners across multiple categories.
- Serve as the strategic advisor and main contact for assigned partner accounts.
- Develop and deliver Quarterly Business Reviews (QBRs) and performance reports with actionable insights.
- Monitor and analyze partner performance data to optimize redemption experience and ROI.
- Identify opportunities for partnership expansion, including campaigns and co-marketing.
- Collaborate with marketing, product, and analytics teams to implement upsell ideas.
- Pitch new pilots and seasonal promotions to drive mutual growth.
- Ensure smooth onboarding, benefit launches, and execution of partner campaigns.
- Proactively resolve issues related to redemption, reporting, or customer experience.
- Champion partner feedback internally to improve Mesa’s tools and value proposition.
- Contribute to long-term partner success strategy and frameworks.
- Stay current with industry trends in loyalty, rewards, and partner marketing.
Education
- No specific educational degree mentioned but professional experience required.
Benefits
- Competitive salary and meaningful equity.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Unlimited vacation policy.
Average salary estimate
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