OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Onboarding Manager will own and reimagine OpenGov’s new hire journey, making every first impression unforgettable—from day zero to fully ramped. This role is the architect of our onboarding experience, leading the design and delivery of dynamic, human-centered programs that ensure every new employee feels equipped, connected, and inspired by our mission..

As a key member of the Talent Enablement & Strategy team, the Onboarding Manager will bring together curriculum design, live facilitation, LMS integration, and certifications to deliver a world-class onboarding experience. You’ll be the driving force behind our in-person onboarding experiences, digital learning tools, and time-to-productivity strategy—ensuring onboarding is not just a moment, but a movement. If you’re passionate about creating belonging and accelerating growth, this role is your platform to make a meaningful impact at OpenGov for every employee that walks in the door.

Responsibilities:

• Design, build, and own the full new hire onboarding journey (day 0–90), including curriculum, communications, and facilitation assets.

• Lead the execution of a two-day in-person onboarding program in San Francisco for new employees, partnering with senior leaders and guest facilitators.

• Manage and continuously improve the Onboarding Hub, onboarding checklist, and LMS onboarding paths.

• Establish onboarding success metrics (e.g., time-to-productivity, NPS, engagement) and build regular reporting for internal stakeholders.

• Partner with department leaders and HR to ensure a seamless onboarding experience and transition into role based training.

• Create toolkits, resources, and training for managers to support consistent and effective onboarding.

• Facilitate onboarding sessions and contribute to onboarding cohort community-building and peer connections.

Requirements and Preferred Experience

• 5+ years of experience in employee onboarding, training, or talent development roles.

• Strong facilitation skills with comfort leading live sessions that are engaging and drive behavior change.

• Demonstrated experience designing onboarding programs at scale for diverse audiences and functions.

• Experience managing content and workflows in LMS platforms and internal onboarding hubs.

• Strong project management skills and a bias for iteration and continuous improvement.

• Analytical mindset with the ability to derive insights from onboarding data and drive program decisions.

• Passion for creating memorable, inclusive employee experiences.

$136k - $145k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches