Customer Services Manager (Business Operations Supervisor 2)

Initial Posting Date:

07/09/2025

Application Deadline:

07/20/2025

Agency:

Department of Administrative Services

Salary Range:

$5,763 - $8,920

Position Type:

Employee

Position Title:

Customer Services Manager (Business Operations Supervisor 2)

Job Description:

Customer Services Manager (Business Operations Supervisor 2)

Publishing & Distribution

Oregon Department of Administrative Services

Are you a strategic leader who thrives on building strong customer relationships and improving service delivery? If so, we invite you to bring your talents to the Publishing & Distribution team at the Oregon Department of Administrative Services (DAS)!

As the Customer Services Manager, you will lead the Customer Relations Section—overseeing customer service, print procurement, and graphic/web design operations. You’ll guide a professional team, shape statewide service strategies, and help DAS deliver high-quality publishing and distribution solutions to state and local agencies.

What You'll Do

• Supervise a skilled team, provide direction, mentorship, and foster a culture of accountability and equity.

• Build and maintain strong relationships with state agency partners and vendors

• Oversee development of service delivery strategies, operational procedures, and performance measures

• Manage budgets, contracts, and service agreements

• Drive continuous improvement in customer satisfaction, efficiency, and quality

• Represent DAS in cross-agency collaborations and vendor negotiations

• Contribute to long-term planning and service innovation across the enterprise

View the position description here.

What We Are Looking For

Minimum Qualifications:

Four years of lead work, supervision, or progressively *related experience;

OR

One year of *related experience and a bachelor’s degree in a related field.

*Related experience must include work in operations management, customer service, publishing, printing, procurement, project management, or a closely aligned discipline.

Desired Attributes:

We’re looking for a leader who brings:

• Proven experience supervising teams, setting clear goals, and fostering a positive, inclusive work environment.

• A proactive, solutions-focused approach to managing internal and external customer relationships with professionalism and care.

• Experience developing and implementing short- and long-term business strategies, operational improvements, and performance measures.

• Ability to oversee projects, manage competing priorities, and coordinate cross-functional teams.

• Strong communication skills, with the ability to build consensus, facilitate meetings, and collaborate across organizational levels and agencies.

• Experience managing budgets, developing service-level agreements, and overseeing vendor contracts with a focus on accountability and results.

Benefits of Joining Our Team

At DAS, you’ll be part of an enterprise team that drives innovation, equity, and accountability across state government. You’ll join a forward-thinking leadership team committed to building efficient and inclusive systems that serve all Oregonians.

Our amazing benefits include:

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your dependents. Additional option benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.

• Generous Paid Time Off: Enjoy 11 paid holidays, 3 personal business days, and 8 hours of sick leave accrued each month. Vacation leave starts at 10 hours per month and increases with your length of service.

• Retirement: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Wellness: Resources to support work-life balance, health, and overall satisfaction.

• Career Growth Opportunities: Access to professional development and advancement to build your career with the State of Oregon.

• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

• Student Loan Forgiveness: As a state employee, you may qualify for the Public Service Loan Forgiveness (PSLF) program, helping you achieve financial freedom while making a difference.

• Live, work, and play in Salem, Oregon.

How to Apply

Ready to join our team? Here’s how to apply:

• External Applicants: Click on the “Apply” link and submit your application. View this video for help.

• Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this knowledge article for help.

• Important Instructions: Attach a current resume and cover letter that clearly demonstrate how you meet the required qualifications. Carefully follow all instructions. Only complete applications received by the posted deadline will be considered. 

Additional Details

• This announcement is for one permanent, full-time, Business Operations Supervisor 2. This recruitment may be used to fill future vacancies.

• If you have questions, or need an alternate format to apply, contact Cassie Graham, cassie.graham@das.oregon.gov, 503-949-6169.

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.

• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

• Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.