SMB Customer Success Manager

Steer Health is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our platform integrates seamlessly into existing systems to deliver real value, fast.

We're a small, nimble team backed by ambitious goals and real traction in the market. If you're ready to make a meaningful impact at the intersection of healthcare and technology, we’d love to meet you.

We’re hiring an SMB Customer Success Manager to own the customer journey for our small to mid-sized healthcare systems, hospitals, and clinics. You’ll serve as the primary point of contact for healthcare organizations using Steer’s platform, guiding them through onboarding, adoption, retention, and growth.

You’ll be expected to manage a high volume of accounts with efficiency and empathy—balancing proactive engagement with support coordination and identifying opportunities to drive product usage and upsell. You’ll also work cross-functionally with Sales, Implementation, and Product teams to ensure customers see real, measurable value with Steer.

This role is ideal for someone who thrives in a fast-paced, high-growth SaaS environment, with strong operational instincts and a passion for customer success.

• Manage a portfolio of small- to mid-sized healthcare clients, serving as their main point of contact
• Lead onboarding in partnership with the Implementation team, ensuring a smooth and timely go-live
• Collaborate with Sales on handoffs to ensure customers are set up for success from day one
• Drive adoption of Steer’s tools by educating and enabling end users on best practices
• Proactively monitor account health and usage data to identify risks or growth opportunities
• Own renewals and support upsell conversations aligned with client goals and needs
• Coordinate internally with Sales, Product, and Support to resolve issues quickly and efficiently
• Execute scaled CSM motions like training webinars, QBR templates, email nurture sequences, etc.
• Gather feedback and advocate for customer needs to influence product roadmap and support documentation

• 3+ years of experience in Enterprise/Group Customer Success or Account Management, preferably in SaaS
• Experience working with SMB clients in a high-volume, tech-enabled CSM environment
• Familiarity with healthcare workflows or healthcare tech
• Strong communicator who can engage everyone from office admins to clinical leadership
• Highly organized and able to manage multiple customers and priorities simultaneously
• Comfortable working with CRM tools (HubSpot, etc) and Engineering tools (Jira)
• Self-starter who thrives and adapts quickly in a startup setting

• Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
• High Ownership: You’ll be the strategic lead and go-to contact for some of our most important customers
• Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
• Flexibility: Fully remote role with flexible hours and strong autonomy
• Career Growth: Significant opportunity to grow your career as Steer scales