Customer Success Manager II, Global Strategic
Skills
- Client-facing experience with strong communication skills
- Project and task management
- Initiative and accountability
- Understanding of marketing and technical concepts
- Team collaboration and receptiveness to feedback
- Problem-solving and intellectual curiosity
Responsibilities
- Own client renewals, retention, and net retention targets for assigned customers within larger groups
- Serve as the customers’ main contact and trusted advisor at Braze
- Partner with Strategic CSMs and Account Executives for commercial alignment and superior customer experience
- Build shared Success Plans and provide strategic guidance to drive feature adoption
- Highlight Braze’s value to customers and drive strong customer advocacy
- Analyze product usage to identify opportunities and risks regarding account health
- Maintain regular communication including check-ins, events, and Executive Business Reviews
- Advocate for customers by providing product feedback to Braze’s product teams
- Educate customers to maximize product usage and identify upsell opportunities
- Coordinate with cross-functional teams to ensure seamless customer support and onboarding transition
- Possibly spend onsite time with customers and travel internationally as needed
Education
- Bachelor’s degree preferred but not strictly required
Benefits
- Competitive compensation including equity grants
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive medical, dental, vision, life, and disability plans
- Family services like fertility benefits and paid parental leave
- Professional development with career pathing and learning stipends
- Curated in-office community experiences
- Opportunities for community giving and volunteerism
- Supportive Employee Resource Groups
- Recognized Great Place to Work® culture
Average salary estimate
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Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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