Health and Wellness Consultant

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

SUMMARY:

Serve as a primary resource for Hub International Gulf South client-focused, customized health and wellness programs.  Coordinate and facilitate various wellness program activities aimed at improving employee health and well-being.  Evaluate potential strategic partners to assist clients in achieving objectives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Support

• Works as an integral member of the client service team by being a strategic subject matter expert in corporate wellbeing strategy, helping to both gain new clients, and retain current clients
• Educates clients on proactive health promotion strategies and programs to improve workforce well-being and productivity
• Works closely with wellness vendor partner(s) and regional carriers and TPAs to implement wellness strategies that serve each client’s goals and help them to grow and develop their program over time
• Fosters and maintains positive, effective and long-term client/customer relations
• Gains a keen understanding of clients’ culture, organizational structure, geographic locations, industry nuances, employee communication strategies, education level, shifts and schedules to help recommend appropriate programs and resources
• Conducts client assessments and employee surveys to provide insight on employee/employer relationship, program interests and recommended program design
• Analyzes aggregate data employee surveys, health risk assessments, and health screenings to assess the needs of the population and develop annual wellness goals
• Makes recommendations for overall wellness program incentive design to maximize enrollment, client engagement, and positively impact behavior
• Provides written proposals from wellness vendors and schedules webinars/in-person presentations for clients to assess vendors
• Provides client with basic annual calendar of targeted focus areas and promotes utilization of the Choosewell Online portal for the client to access articles, newsletters, challenges, tips sheets and promotional materials, along with tools and resources from carriers and stand-alone wellness vendors as necessary.
• Provides guidelines for the group to form an internal wellness team, who along with leadership and/or carrier/wellness vendors, facilitates the execution the client’s plan throughout the year
• Provides strategic/operational guidance as needed throughout the year, staying in regular contact with the client, updating action-items and ensuring the program deliverables are on task
• Assists client with a basic communications plan to support their program
• Partners with internal and external stakeholders (human resources, marketing, operations, legal, finance/accounting, producers, consultants, carriers and other service providers) to coordinate and execute strategy for client
• Helps client set appropriate benchmarks for measuring program outcomes (VOI)
• Analyzes vendor reports and provides an overarching picture of program success or deficits.  
• Uses data to improve HUB or partner services and programs offered to clients.

Practice Promotion

• Stays informed of trends, developments and legislation in the wellness and care management field to make recommended changes and help ensure compliance for clients’ programs
• Documents best practices, client and member testimonials and case studies
• Continually foster innovation, and gain industry insight through involvement in industry-related associations and organizations. 
• Continually evaluate wellness solutions, vendors, potential partnerships and resources to bring vetted options to HUB Clients and identify new revenue opportunities
• Collaborates with Health & Performance team nationally to further the practice charter, develop shared content and drive practice innovation. 
• Participates enthusiastically in team calls, projects and meetings
• Utilizes Air Table data base to track all client activity and provide monthly reporting to regional leadership
• Performs other related duties as assigned by manager 

REQUIREMENTS:

• Bachelor’s degree in business, health promotion, marketing, communications, or related business field required.   
• 5+ years wellness consulting experience in a business environment.
• Candidates with insurance brokerage or carrier/TPA wellness consulting experience highly preferred.
• Strong understanding of business wellness concepts, practices, program compliance and procedures. 
• Certified corporate wellness specialist (CCWS), certified worksite wellness specialist (CWWS), or certified worksite wellness program manager (CWWPM) designation preferred
• Creative problem solving and project management skills.
• Enthusiastic approach to life and wellbeing.
• Excellent communication skills (listens, speaks, and writes well)
• Able to interact professionally with people of various responsibility and authority including C-Level decision makers
• Good aptitude for details and organization, ability to handle workflow and deadlines and manage multiple tasks simultaneously.
• Good analytical capabilities, able to manage data and lists and basic import/export functionality
• Good working knowledge of computers (MS Word, Internet, MS Outlook, MS Excel, Microsoft Teams and other virtual meeting tools) required.  Able to learn new systems and programs quickly.
• Knowledge of employee benefit terminology, concepts, practices, and processes.
• Participates in continuous learning and training for the industry and position; is driven to find and coordinate learning opportunities for others, especially in areas that impact their health and wellbeing.
• Models and exemplifies the NBCG Tenets.  In all things, seeks to behave in a personal, consistent, and reliable manner.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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