Customer Success Specialist
Skills
- Customer success and renewal management expertise
- Strong negotiation and communication skills
- Technical aptitude with Salesforce or other CRM tools
- Problem-solving and proactive customer engagement
- Basic proficiency in Microsoft Word and Excel
Responsibilities
- Manage contract renewal cycle for assigned customers across the U.S.
- Serve as primary contact for customers during the renewal process.
- Create and deliver accurate renewal quotes ahead of contract expiration.
- Negotiate and resolve customer concerns to secure renewals.
- Document all client communications and renewal status.
- Collaborate with sales and customer success teams to identify upsell/cross-sell opportunities.
- Prepare regular reports on customer renewal status and retention.
- Follow standardized renewal playbook and process improvements.
- Participate in sales and customer success team meetings.
Education
- Associate’s degree or equivalent
Benefits
- Equal employment opportunity employer
- Commitment to reasonable accommodations for disabilities
- Supportive work environment focused on education technology
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