People Operations Generalist

Thought Industries powers the Business of Value - enabling enterprises to unlock growth across the customer lifecycle. From our Boston headquarters, we help organizations drive measurable impact, maximize customer lifetime value, and fuel innovation through our leading enterprise platform. Unlock growth with us - where your potential meets boundless possibilities.

About the Role

As a People Operations Generalist, you will play a key role in supporting the day-to-day operations of the People function while helping foster an inclusive, engaging, and well-run hybrid work environment. This is a full-time position based in our Boston office, with a requirement to work onsite at least three (3) days per week as part of our hybrid work model. You’ll partner closely with the Chief People Officer and will be instrumental in managing employee lifecycle operations, office initiatives and cross-functional support.

Key Responsibilities

People Operations

• Serve as a point of contact for employees regarding HR inquiries, policies, and procedures.

• Maintain and optimize our HRIS (Paylocity) and employee records to ensure data integrity and reporting accuracy.

• Coordinate onboarding and offboarding processes including documentation and compliance tasks.

• Support benefits administration including open enrollment, employee questions, and leave administration.

• Partner with the CPO on company-wide initiatives like performance reviews, compliance training and policy updates.

• Support compliance with employment laws, regulations, and internal policies.

• Support the recruiting process, including job postings, interview scheduling, candidate communication, and coordination with hiring managers via SmartRecruiters.

• Support monthly All-Hands meetings, including scheduling, content coordination, logistics, and internal communications.
   

Office & Culture

• Act as the primary liaison for office operations, including coordination with building management for visitor access, work orders, deliveries, and maintenance.

• Lead and support in-office engagement initiatives, such as team events, social programming, and holiday celebrations.

• Monitor and manage office supply inventory and common spaces to ensure a smooth day-to-day office experience.

• Coordinate onsite logistics for new hires and visitors to ensure a seamless experience.

• 3–5 years of experience in an HR or People Operations role.

• Prior experience supporting physical office operations or facilities management is strongly preferred.

• Familiarity with Paylocity, SmartRecruiters, Google Workspace (G Suite), Slack, and Zoom.

• Strong interpersonal and communication skills with a proactive, service-oriented mindset.

• Highly organized and able to manage multiple priorities with attention to detail.

• Demonstrated discretion and professionalism when handling sensitive information.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; HR certification is a plus.

All your information will be kept confidential according to EEO guidelines.

The salary range for this position is $85,000-$95,000 with a $5,000 annual bonus.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.